Terms & Conditions

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and Mastroke Enterprises Pvt Ltd (“Company”, “we”, “us”, or “our”, operating the “Nila” platform at www.mynila.in) governing your access to and use of the Nila mobile application, website, platform, audio calling services, video calling services, messaging features, profiles, payment services, and related services (collectively, the “Platform”).

By registering, accessing, browsing, making a call, receiving a call, creating a profile, purchasing credits, or otherwise using Nila, you confirm that:

• You have read and understood these Terms.
• You agree to be legally bound by these Terms.
• You will comply with all applicable laws and regulations.
• You will provide accurate information.
• You will not use Nila for any unlawful, fraudulent, abusive, harmful, or prohibited purpose.

If you do not agree to these Terms, you must immediately stop using the Platform.

Nila is a technology platform that enables users to:

• Create profiles.
• Discover and interact with other users.
• Communicate through audio calls.
• Communicate through video calls.
• Send messages where enabled.
• Purchase and use credits for applicable paid services.

Nila is a communication and social interaction platform.

Nila does not guarantee the identity, behaviour, intentions, accuracy of information, or conduct of any individual user. Users are responsible for exercising reasonable caution when interacting with others through the Platform.

Users are responsible for maintaining accurate information in their accounts and profiles.

Users must not:

• Impersonate another person.
• Use another person's photograph without permission.
• Create fake identities for fraudulent or deceptive purposes.
• Misrepresent their age, identity, or other material information.
• Use profiles belonging to another person.
• Sell, rent, transfer, or share accounts.
• Create multiple accounts to manipulate the Platform, evade restrictions, or commit fraud.

Nila may review, restrict, suspend, or remove profiles that violate these Terms.

Nila may allow users to discover, view, and interact with other users through available Platform features.

Users understand that:

• Profile information is provided by individual users.
• Nila does not guarantee that all profile information is accurate.
• Users are responsible for exercising reasonable judgment before communicating with another user.
• Nila does not guarantee that communication with a particular user will result in any personal, social, or other relationship.

Users must interact with others respectfully and in accordance with these Terms.

Nila may process personal information necessary to provide, operate, maintain, and secure the Platform, including (depending on services used):

Personal data will be processed in accordance with applicable data protection laws and Nila's Privacy Policy.

By using Nila, you consent to the processing of your personal information as described in the applicable Privacy Policy.

Users may be required to grant permission for:

• Camera access (for video calling and profile verification).
• Microphone access (for audio and video calls).
• Notifications (for incoming calls, matches, and updates).
• Payment-related services.

Users should grant only those permissions necessary for the features they choose to use. Permissions can be managed through device settings.

Nila may require microphone and camera permissions to provide audio and video calling features.

Nila will use microphone and camera access only in connection with the relevant functionality and in accordance with applicable laws and permissions granted by the user.

Users are advised to keep their device operating system and Nila application updated for optimal security.

Nila does not permit unlawful sexual activity, sexual exploitation, trafficking, coercive sexual activity, or sexual abuse.

Users must not use Nila to:

• Offer or solicit illegal sexual services.
• Facilitate sexual exploitation or human trafficking.
• Request non-consensual sexual acts.
• Threaten another user with disclosure of intimate content (sextortion).
• Distribute intimate images or videos without consent.
• Conduct sexual activity involving minors.
• Groom, manipulate, coerce, threaten, or exploit another user.

Nila may suspend or terminate accounts where violations are suspected and notify law enforcement where warranted.

The following conduct is strictly prohibited across all Nila features:

• Repeated unwanted contact or stalking.
• Sexual harassment or unsolicited sexual remarks.
• Threatening or intimidating behaviour.
• Abusive, derogatory, or hate-based language.
• Blackmail, extortion, or coercion.
• Doxxing or sharing another person's private contact information.
• Persistent unwanted communication after being blocked or asked to stop.

Users must not:

• Pretend to be another individual or entity.
• Use another person's government ID documents or photos.
• Create fake accounts pretending to be celebrities, public figures, or other users.
• Use false identities to obtain money, gifts, information, or other benefits.

Nila investigates and takes swift action against accounts involved in impersonation or identity fraud.

Users must not use Nila to:

• Defraud, scam, or deceive another user.
• Request money, bank transfers, or gift cards under false representations.
• Share phishing links or fraudulent payment schemes.
• Conduct financial or romance scams.
• Misuse credits, payments, refunds, or promotional offers.

Nila reserves the right to report financial fraudsters to relevant cybercrime investigative cells.

Payments on Nila are processed securely through authorized third-party payment gateways (e.g. Google Play In-App Billing, Apple App Store, Razorpay, or other RBI-compliant payment service providers).

Nila does not directly store complete debit/credit card numbers or CVVs on its servers. All payments are subject to the terms and privacy practices of the respective payment gateway.

Refund requests are handled in accordance with:

• Applicable statutory consumer protection laws.
• Google Play / Apple App Store refund rules (for in-app purchases made via their billing systems).
• Nila's published Refund Policy.

Digital credits that have already been consumed for completed calls or premium services are generally non-refundable, except where mandated by law or in cases of verified technical billing errors.

The following activities constitute severe abuse of the Platform:

• Creating fake accounts or bot farms.
• Using emulator tools or scripts to simulate call duration.
• Colluding between accounts to manipulate wallet rewards or promotional credits.
• Initiating fraudulent chargebacks or payment disputes.

Nila will confiscate abusive balances and permanently blacklist offenders.

“User Content” includes photographs, profile bios, text, voice notes, audio, video, and other material submitted or transmitted by you.

You retain your lawful ownership rights in your User Content.

By submitting User Content, you grant Nila a worldwide, non-exclusive, royalty-free license to host, process, display, moderate, and transmit the content solely for the purpose of operating, securing, and improving Nila services.

Nila utilizes a combination of automated AI safety filters, human moderator reviews, user reports, and risk detection systems to maintain platform integrity and enforce safety standards.

While we strive for a safe community, no automated or manual moderation system can guarantee the detection or prevention of 100% of policy violations. Users should always exercise personal caution.

Users must strictly respect the privacy of others. You must not capture, record, archive, sell, leak, or publicly distribute another user's:

• Phone numbers, email addresses, or residential locations.
• Private chat transcripts or voice recordings.
• Video call screenshots, screen recordings, or intimate media.
• Government identification or financial details.

Violators are subject to immediate legal action and statutory reporting under privacy and cybercrime legislation.

Users must not use Nila to transmit:

• Unsolicited bulk messages, spam, or promotional broadcasts.
• Affiliate links, multi-level marketing (MLM) schemes, or financial solicitations.
• Unauthorized advertisements or commercial escort services.

Nila integrates with reputable third-party service providers (such as cloud hosting, WebRTC communication infrastructure, SMS/OTP gateways, analytics, and payment aggregators). Use of these services may also be subject to the terms and privacy practices of those respective third parties.

The Nila name, logo, brand assets, application design, visual interfaces, graphics, source code, algorithms, and service marks are the exclusive intellectual property of the Company and protected under copyright, trademark, and other applicable laws.

Users may not copy, reverse-engineer, decompile, modify, or commercially exploit any part of Nila without explicit prior written authorization.

We respect the intellectual property rights of others. If you believe your copyrighted work or trademark has been infringed on Nila, please notify our legal team with proof of ownership at support@nila.app.

Users must take reasonable steps to safeguard their accounts:

• Keep one-time passwords (OTPs) and account credentials confidential.
• Never share authentication codes with anyone claiming to represent Nila.
• Notify us immediately if you suspect unauthorized access to your account.
• Do not attempt to compromise, probe, or breach the security of Nila systems.

You agree that you will not:

• Scrape, crawl, or extract user data or profiles using automated scripts.
• Reverse engineer, decompile, or disassemble any aspect of the Nila app or APIs.
• Bypass IP blocks, device bans, or security protections.
• Launch Denial of Service (DoS/DDoS) attacks or overload our servers.

Nila cooperates with law enforcement authorities and regulatory bodies in accordance with applicable laws. We may preserve records, disable unlawful accounts, or disclose necessary information when compelled by valid legal processes, court orders, or statutory notices.

We retain personal information for as long as necessary to provide platform services, maintain security, resolve disputes, prevent recurring fraud, and comply with statutory legal and tax obligations. Detailed retention periods are set out in our Privacy Policy.

Nila may temporarily suspend your account or restrict certain features if we reasonably suspect a violation of these Terms, ongoing safety investigations, suspicious payment transactions, or risk to our community.

Users can request the deletion of their account at any time directly through the app settings or via our Account Deletion Page.

Upon deletion, your active profile and personal identifiers will be purged or anonymized in accordance with our data retention policies.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE NILA PLATFORM AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

Nila does not warrant that:

• The service will be uninterrupted, continuous, or completely error-free.
• Every user profile or statement is accurate or truthful.
• Audio/video call connections will always be immune from latency or drops caused by telecom networks.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL NILA, ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM:

• User-to-user interactions, communications, or offline meetings.
• Defamatory, offensive, or illegal conduct of any third party or user.
• Unauthorized access to or alteration of your content or transmissions.
• Network, telecommunication, or device hardware failures.

You agree to defend, indemnify, and hold harmless Nila, its directors, officers, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including legal fees) arising from your violation of these Terms, your User Content, or your infringement of any third-party rights.

Before initiating formal legal proceedings, we strongly encourage users to contact our customer support team to seek an amicable and swift resolution to any concern or grievance.

Nothing in these Terms restricts a consumer's statutory right to approach appropriate consumer dispute redressal forums or statutory authorities.

We may modify or update these Terms periodically to reflect changes in our services, security practices, or legal requirements. Material updates will be communicated through in-app notifications, website banners, or email.

Continued use of Nila following the effective date of updated Terms constitutes your acceptance of the revisions.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of any remaining provisions.

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

These Terms, together with our Privacy Policy, Child Safety Standards, and applicable in-app guidelines, constitute the entire agreement between you and Nila regarding the Platform.